FAQ - Benz Diamonds
Here are the most frequently asked questions from customers worldwide.
FAQ
When will my ready-to-ship item be shipped?
All ready-to-ship items will be shipped within 2-5 business days, including resizing, unless otherwise specified.
How long does it take to make a made-to-order item?
Most made-to-order pieces require approximately 2-3 weeks for production. Each product’s estimated production time is listed on its description page, so be sure to review the details before purchasing.
What shipping options do you offer?
We provide complimentary, fully insured FedEx 2Day® shipping to the United States and 43 international countries, with a signature required upon delivery. Your jewelry will be beautifully packaged in our signature pink box and discreetly secured in a FedEx Medium box. Since jewelry is often given for another special occasions, we ensure that we are extremely flexible to help you to create wonderful surprises. We can ship to the nearest FedEx location and have the package securely held for you to pick, if addition we can also ship to an address other than your home to help you maintain your surprise.
Do international customers have to pay duties and taxes?
Yes, international customers are responsible for any applicable duties and taxes.
Do you ship to military addresses?
Yes! We offer free shipping to APO and FPO locations via USPS for military personnel stationed overseas.
Can I request expedited shipping?
Yes, expedited shipping options are available upon request.
Are Your Shipments Secure?
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.
What happens if my jewelry is lost during shipment?
At Benz & Co Diamonds, we take every precaution to ensure your order arrives safely. All shipments are fully insured during transit, and a signature is required upon delivery for added security.
In the rare event that your package is lost in transit, we will immediately open a dispute with the insurance company on your behalf. Once the claim is processed, we will provide you with a replacement ring at no additional cost. Our priority is to ensure a smooth and worry-free experience, so you can shop with confidence knowing that your purchase is fully protected.
What is your return policy?
We offer a complimentary 30-day return policy with free return shipping via FedEx for U.S. orders. If you are not entirely happy with your purchase, you can return it within 30 days—no questions asked and with no restocking fee. For clients outside the U.S., return shipping fees are the responsibility of the customer.
What does your lifetime warranty cover?
Our complimentary lifetime warranty covers manufacturing defects, including loose diamonds, loose prongs, and missing pavé stones. It does not cover normal wear and tear, such as scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also excluded.
Do you recommend insuring my jewelry?
Benz & Co diamonds has collaborated with Jewelers Mutual, the leader in jewelry insurance, to remind you of the importance of protecting your beautiful and timeless jewelry from loss, theft, damage and even disappearance. Whether it’s an engagement ring or a gift to yourself, protecting your jewelry is quick, easy and allows you to wear without worry.
A policy from Jewelers Mutual typically costs 1-2% of the jewelry’s value per year and checking how much it will cost you takes less than a minute.
Do you offer free resizing?
Yes! We offer one complimentary resizing for all in-stock engagement rings within 90 days of purchase. Resizing typically takes 1-5 business days. We’ll provide a prepaid shipping label for you to return the ring, and our team will handle the resizing promptly.
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Can I visit your showroom?
Benz & Co Diamonds operates exclusively online, allowing us to offer the largest selection of ready-to-ship engagement rings in the USA at unbeatable prices. We provide high-resolution images and videos so you can explore each ring in detail from the comfort of your home.
However, if you're in New York and prefer to pick up your ring in person, we can arrange a scheduled pickup at our office in the Diamond Tower (580 5th Ave, Suite 1202, New York City). Simply place your order online and email us at sales@benzdiamonds.com to coordinate.
Are lab-grown diamonds real?
Yes! Lab-grown diamonds are 100% real diamonds. They are chemically, physically, and optically identical to mined diamonds, offering the same brilliance, fire, and durability. The only difference is their origin—lab-grown diamonds are created in high-tech laboratories rather than forming naturally underground.
Why choose a lab-grown diamond?
Lab-grown diamonds are an ethical and sustainable alternative to mined diamonds. They avoid the environmental impact and ethical concerns of traditional diamond mining while offering exceptional value. You can either get a larger or higher-quality diamond for the same budget or save thousands of dollars for other financial goals, such as investing, buying a home, or planning a dream honeymoon.
What quality lab-grown diamonds do you sell?
We exclusively offer the top 5% of the highest-quality lab-grown diamonds. Every diamond we sell meets the strictest standards:
- Color: Only D, E, or F color diamonds
- Clarity: Only VS1 clarity and above
- Cut: Only Excellent Cut diamonds—meticulously selected to eliminate any with visible flaws, bow ties, or dark areas
Our six decades of expertise in the natural diamond industry ensure that every diamond we sell is free from blue or grey overtones and poorly cut proportions.
Who manufactures your jewelry?
Since 2022, our jewelry manufacturer has been the same manufacturer trusted by the most prestigious jewelry brands in the world. This guarantees that every piece of jewelry we create is of the highest quality and finish—far superior to the mass-produced options found in traditional stores.
What Sets Benz & Co Diamonds Apart?
We pride ourselves on offering:
- The Largest Selection of Ready-to-Ship Engagement Rings in the USA – No waiting, just incredible rings available immediately.
- The Top 5% Best Quality Lab-Grown Diamonds – No poorly cut diamonds, no blue/grey overtones, and only the most perfect makes.
- An Exceptional Buying Experience – From pre-purchase guidance to post-purchase support, we’re with you every step of the way.
- A 30-Day Money-Back Guarantee – Free insured shipping and free returns for U.S. orders.
- 90-Day Free Resizing – Enjoy a perfect fit with one complimentary resizing within 90 days of purchase.
- Up to 36 Months of Financing with 0% APR – Flexible payment options through Affirm at checkout.
- Six Decades of Diamond Expertise – Direct relationships with top jewelry manufacturers and diamond sightholders ensure the highest quality and best prices.
- Modern, Thoughtful Designs – Every ring is designed for comfort, balance, and proportion, with perfectly matching wedding bands.
- A Lifetime Diamond Upgrade Policy – Upgrade your diamond engagement ring anytime with 100% credit toward a new purchase, as long as it's at least twice the original amount.
- A Lifetime Warranty – All our jewelry comes with a lifetime warranty for long-lasting quality and satisfaction.
At Benz & Co Diamonds, we are committed to delivering the best quality, value, and customer experience in the industry.
Do you have gemologists on staff?
Yes. We have Graduate Gemologists on staff. The gemologists are an integral part of our customer service team. If you have any further questions, you can speak with our gemologist at any time.
Are your diamonds real?
Yes, All of our diamonds are 100% real, we carry both natural earth-mined diamonds and lab-grown diamonds as well. Every ring comes with diamond certification as well as an appraisal document for insurance purposes.
Do your item comes with certificate and appraisals?
Every item we sell comes with a full detailed certificate of authenticity which is also an appraisal for insurance purposes, furthermore most rings come with a diamond grading report by one of the leaders gemological laboratories (GIA, EGI and IGI) depending on the ring of choice.
Nervous that you ordered the incorrect ring size?
That's no problem, either. We offer free ring resizing for up to 90 days after your purchase. Even better, we'll send the newly-resized ring back to you, for free, via FedEx 2-Day service.
What are conflict-free diamonds?
Benz & Co, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds.
Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds.
Conflict diamonds are diamonds illegally traded to fund conflict in war-torn areas, particularly in central and western Africa. The United Nations (UN) defines conflict diamonds as \"...diamonds that originate from areas controlled by forces or factions opposed to legitimate and internationally recognized governments, and are used to fund military action in opposition to those governments, or in contravention of the decisions of the Security Council.\" These diamonds are sometimes referred to and better known as \"blood diamonds.\"
Conflict diamonds captured the world's attention during the extremely brutal conflict in Sierra Leone in the late 1990s. During this time, it is estimated that conflict diamonds represented approximately 4% of the world's diamond production. Illicit rough diamonds have also been used by rebels to fund conflicts in Angola, Liberia, Ivory Coast, the Democratic Republic of Congo and the Republic of Congo (also known as Congo Brazzaville). Today, the flow of conflict diamonds has been reduced considerably to less than 1%.
All Benz diamonds are warranted to be conflict free.
What types of payment do you accept?
Benz & Co accepts all major US, Canadian, UK, and Australian credit cards, bank wire payment, Affirm Financing, layaway, Apple Pay, Google Pay, ShopPay financing, PayPal and BitPay.
Will I be charged sales tax on my order?
Benz & Co only collects sales tax on orders that are shipped to New York State.