30 Day Money Back Guarantee
100% Full Refund
We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange - no questions asked. Many retailers charge a restocking fee for returns; we don't charge you a cent.
Lifetime Warranty
All of our diamond jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Once you receive your item you can have it professionally cleaned and inspected locally. Most jewelry stores perform these inspection services for free, including steam cleaning your ring and checking the prongs for tightness, regardless of where you made your original purchase. You can also clean the jewelry yourself using jewelry cleaner or a toothbrush and warm soapy water.
We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a structural defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear and tear, then our offices will repair your jewelry at cost. You may also return your jewelry to our offices for free prong tightening, re-polishing, rhodium plating and cleaning for the life of your fine jewelry.
Please Contact Us if you have any questions or would like to return your item for any of our free warranty services.
Free International Shipping
Benz & Co offers free international shipping to all our shipping destinations, regardless of your order amount. You can feel confident knowing that your item is securely packaged and fully insured while in transit and that it arrives safely at its destination on time.
We ship to:
Australia, Austria, Bermuda, Canada, Denmark, Finland, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, NorwayPortugal, Singapore, Spain, Sweden, Switzerland, Trinidad and Tobago, United Arab Emirates, United Kingdom, United States
Benz & Co offers free international shipping to all our shipping destinations, regardless of your order amount. You can feel confident knowing that your item is securely packaged and fully insured while in transit and that it arrives safely at its destination on time.
For your protection, Benz & Co always:
Insures and registers all items for their full value.
Uses only FedEx services for the fastest and safest delivery of high value packages.
requires that all deliveries be made to a physical business or home address.
Disallows delivery to PO Box addresses.
Requires an adult to sign for the package.
For international packages valued under $500, Benz & Co uses USPS (United States Postal Service). For items over $500, Benz & Co uses FedEx International Priority.
To estimate the cost of customs and duties, use our Tax and Shipping Calculator. Simply input the cost of your Benz & Co item and the select the country to which you want to ship. This will give you an approximation of the customs and duties you will be asked to pay.
Please note that international customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so make sure to check with local authorities prior to placing your order to confirm taxes and duties.
Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind that APO/FPO shipments are done through the USPS and can take up to three weeks to arrive.
Benz & Co places a tremendous emphasis on shipping your jewelry safely and on time because we understand that a significant part of your shopping experience includes the confidence you feel when purchasing an item online. For more information regarding Benz's shipping policies, please contact our customer service team, available 24/7 to help you with whatever inquires you may have.
We ship to:
https://smallbusiness.fedex.com/international/country-snapshots.html all countries from FedEx site
30-Day Money Back Guarantee
Your complete satisfaction with our product is guaranteed , if for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of receipt item for a full refund or exchange. To return an item, simply follow the return procedures listed below:
1. Contact our Customer Service department at sales@benzdiamonds.com .
2. Advise the representative that you wish to return your order.
3. Within one business day of your email we will email you returns instructions on how to safely and securely package your items.
4. Take your order to the nearest FedEx/UPS/USPS location and simply mail it back to us. If you need packaging materials, FedEx/UPS/USPS will assist you.
5. All refunds will be processed within two business days, in the form of the original purchase method.
Additional Terms & Conditions
Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt.
Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Benz & Co will not be accepted.
Lifetime Upgrade
Any item purchased from Benz & co can be exchanged at 100% credit for any replacement diamond of at least 2X or greater in value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory-grading document.